Refund and Returns Policy – Nafie Computers

Overview

At Nafie Computers, we value your satisfaction and aim to provide a smooth shopping experience. Please read the following policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility Period

Refunds and exchanges are available within 3 days from the date of purchase.
After this period, returns will not be accepted unless the item is proven defective or incorrect.

2. Condition of Returned Items

To qualify for a refund or exchange, items must:

Be unused, undamaged, and in resalable condition.
Be returned in their original packaging, including all accessories and manuals.
Opened, used, or damaged products cannot be returned unless they are defective or received in error.

3. Non-Returnable Items

Certain categories of products cannot be returned, such as:

Opened software or digital licenses.
Customized or special-order items.
Items that show signs of misuse, physical damage, or alteration.

4. Shipping Costs

If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs.
If the return is due to our error (e.g., defective product, wrong item shipped), Nafie Computers will cover the shipping costs.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original method of payment within 5–10 business days.
Shipping fees, if applicable, are non-refundable.

6. Exchanges

Defective or incorrect items can be exchanged for the same product (subject to availability).
If the item is no longer available, you may choose a refund or a replacement of equal value.